Effective Date: Jan 5th 2017
Yookoo collects information about you when you use our mobile applications, websites, and other online products and services (collectively, the"Services") and through other interactions and communications you have with us. For persons residing outside of the United States, the Services are provided by Yookoo B.V., and this Privacy Statement ("Statement") applies to information collected and used by Yookoo B.V. (hereinafter "Yookoo" or "we").
Scope and Application
This Statement applies to drivers, couriers, partner transportation companies, and any other persons that use the Yookoo platform under license (collectively "Drivers," or individually "you") and reside outside of the United States. This Statement does apply also to Drivers who reside in the United States. The Statement also does apply to persons (e.g. riders) who use our app or Services to request transportation, delivery, or other on-demand services ("Users"). If you interact with the Services as both a User and a Driver, the respective privacy statements apply to your different interactions.
Collection of Information
Information You Provide to Us
We collect information you provide directly to us, such as when you create, modify, or log in to your account, request support from us, consent to a background check, submit your driver's license, submit information about your vehicle or insurance, or otherwise communicate with us. This information may include: name, email, phone number, postal address, profile picture, payment information, vehicle registration information, insurance information, driver's license information, and other information you may choose to provide.
Information We Collect Through Your Use of Our Services
When you use our Services, we collect information about you in the following general categories:
=> Location Information: As a condition of providing Users with transportation, delivery, or other services via the Yookoo platform, your precise location data must be provided to Yookoo via the app that that you use. Once the Yookoo app has permission to access location services through the permission system used by your mobile operating system ("platform"), we will collect the precise location of your device when the app is running in the foreground or background. We may also derive your approximate location from your IP address.
=> Contacts Information: If you permit the Yookoo app to access the address book on your device via the permission system used by your platform, we may access and store names and contact information from your address book to facilitate social interactions through our Services and for other purposes described in this Statement or at the time of consent or collection.
=> Transaction Information: We collect transaction details related to the transportation (or other) services you provide through our platform, including the type of service provided, date and time the service was provided, amount charged, distance traveled, and other related transaction details. Additionally, if someone uses your promo code, we may associate your name with that person.
=> Device Information: We may collect information about your mobile device (whether your own device or a device we provide you), including, for example, the hardware model, operating system and version, software and file names and versions, preferred language, unique device identifier, advertising identifiers, serial number, device motion information, and mobile network information.
=> Call and SMS Data: Our Services facilitate communications between Users and Drivers. In connection with facilitating this service, we receive call data, including the date and time of the call or SMS message, the parties' phone numbers, and the content of the SMS message.
=> Log Information: When you interact with the Services, we collect server logs, which may include information like device IP address, access dates and times, app features or pages viewed, app crashes and other system activity, type of browser, and the third-party site or service you were using before interacting with our Services.
Information We Collect From Other Sources
We may also receive information from other sources and combine that with information we collect through our Services. For example:
=> If you choose to link, create, or log in to your Yookoo account with a payment provider (e.g., Google Wallet) or social media service (e.g., Facebook), or if you engage with a separate app or website that uses our API (or whose API we use), we may receive information about you or your connections from that site or app.
=> If you use the Services through an account associated with a partner transportation company, we may receive information about you from that partner company.
=> When you provide on demand services to Users, our Users may provide us with a driver rating or similar rating of the service you provide for them.
=> If you also interact with our Services in another capacity, for instance to request on demand services as a User, or as a user of other apps we may provide, we may combine or associate that information with information we have collected from you in your capacity as a Driver.
Use of Information:-
We may use the information we collect about you to:
=> Provide, maintain, and improve our Services, including, for example, to facilitate payments, send receipts, provide products and services (and send related information), develop new features, provide customer support to Users and Drivers, develop safety features, authenticate users, and send product updates and administrative messages;
=> Perform internal operations, including, for example, to prevent fraud and abuse of our Services; to troubleshoot software bugs and operational problems; to conduct data analysis, testing, and research; and to monitor and analyze usage and activity trends;
=> Send or facilitate communications (i) between you and a User (e.g. a rider), such as estimated times of arrival (ETAs), or (ii) between you and a contact of yours at your direction in connection with your use of certain features, such as referrals.
=> Send you communications we think will be of interest to you, including information about products, services, promotions, news, and events of Yookoo and other companies, where permissible and according to local applicable laws; and to process contest, sweepstake, or other promotion entries and fulfill any related awards;
=> Personalize and improve the Services, including to provide or recommend features, content, social connections, referrals, and advertisements.
We may transfer the information described in this Statement to, and process and store it in, the United States and other countries, some of which may have less protective data protection laws than the region in which you reside. Where this is the case, we will take appropriate measures to protect your personal information in accordance with this Statement.